Below, you can also find answers to a number of Frequently Asked Questions relating to the available options and postponement.
The Run 4 Wales office remains closed because of the Coronavirus lockdown and a reduced staff team are working hard to respond to queries from home.
Please read the FAQs carefully before getting in touch as we have tried to set out responses to as many of the issues arising as possible.
How do I secure my entry in the re-scheduled event on 24 October 2021?
You do not need to do anything; your entry has been automatically transferred. We will keep you updated as the event draws closer with all the important event day instructions and information. You can also opt to participate in the event virtually in 2021 or claim a credit note voucher; redeemable against the purchase of an entry in any future Run 4 Wales event.
Can I defer my entry?
You may claim a Credit Note Voucher which can be used against any future Run 4 Wales event purchase. This can be used at any future edition of the ABP Newport Wales Marathon & 10K or other Run 4 Wales events such as the Cardiff Half Marathon, Cardiff Bay Run, Porthcawl 10K and Barry Island 10K.
Will entries in the Family Mile also be transferred?
Yes, and you don’t need to do anything. They have been automatically transferred.
How do I transfer my entry to another runner if I am unable to attend the re-scheduled event?
This will be conducted through our online entry system, ACTIVE. We will waive the usual £5.80 transfer fee. ACTIVE allows you to generate a transfer link that you can share with another runner without sharing any personal or payment information. The new runner will register for the race, paying full price for their entry. Once the registration is complete you will receive a refund.
Please note that for insurance and medical reasons, all transfers must be conducted officially through ACTIVE. Instructions on how to transfer can be found here.
Can I have a refund on my race entry instead?
Sadly, we are not in a position to offer refunds, however we are offering a number of reasonable alternative options to runners, including the option to run virtually, attend the rescheduled event or claim a credit note voucher redeemable against any future Run 4 Wales event purchase. Run 4 Wales organise the Newport Wales Marathon & 10K, Cardiff Half Marathon, Cardiff Bay Run, Porthcawl 10K and Barry Island 10K – and credit note vouchers can be used against any of these events.
We hope that these options will suit the vast majority of runners who will understand our position given current circumstances. Our terms and conditions clearly state that runners will not be entitled to a refund if an event is postponed because of ‘a circumstance beyond the reasonable control of the organisers’ and it is with regret that we have to uphold this condition.
With the COVID-19 crisis ongoing Run 4 Wales and the wider events industry face a fight for survival following an extended period where no mass participation events can take place. Despite having not delivered an event since October 2019, Run 4 Wales continues to incur fixed operational costs and irrecoverable delivery event costs, as we continue to plan for events in an uncertain period.
Your support and understanding mean we can protect the future of Run 4 Wales, our wider events portfolio and the staff, local suppliers, contractors, and social causes we support.
Run 4 Wales is a not-for-profit social enterprise; with any financial surpluses used to support a number of grassroots athletics and community projects through the R4W Charitable Foundation.
Can I defer to a future edition instead?
You are able to swap your entry for a R4W Credit Note Voucher, which can be used against any future Run 4 Wales event purchase. If the event you register for in future costs less, you will retain the additional un-used value for another future purchase.
Run 4 Wales organise the Newport Wales Marathon & 10K, Cardiff Half Marathon, Cardiff Bay Run, Porthcawl 10K and Barry Island 10K – and credit note vouchers can be used against any of these events.
I want to take up the virtual race option, how does it work?
Details on transferring to the virtual race are outlined within our postponement options. You will receive further information on how to take part once you have signed up, in your confirmation email.
Please note that by transferring to the virtual race, your entry in the rescheduled event will be cancelled and this cannot be undone. You must transfer into the virtual race by 31 January 2021. This deadline is in place to allow us to make the necessary arrangements.
You must upload supporting evidence of your participation to our online portal before the participation deadline (on 31 October).
If I take up the virtual race option, do I need to run the entire distance in one go?
You must run the entire marathon or 10K distance in one activity. Unlike in a real event, we will not have roads to re-open following the race so there will be no time limit on completing the virtual race. This means you may walk some or all of the distance if you need to.
If I take up the virtual race option, how do I upload my result?
Detailed instructions on uploading your virtual race result will be included in the confirmation email you receive after transferring into the virtual event. You must submit supporting evidence of your participation to our online portal by 31 October 2021.
If I take up the virtual race option, when can I participate in it?
You can record and submit a result anytime between 1 April and 31 October 2021 and must submit your result before midnight on 31 October 2021. Late submissions will not be accepted and you will not be able to appear on the official results if you do not submit before the deadline.
If I take up the virtual race option, when will I receive my medal and t-shirt?
Finishers items will be distributed at the end of the participation window in October 2021, to coincide with the delivery of the physical event. Items will feature the same design as those distributed at the physical race.
If I take up the virtual race option, how do I ensure my safety?
We will send our detailed instructions on participating in the virtual race including advice on choosing a route, hydration, and nutrition. You will need to be responsible for your own health and safety. Please check local Coronavirus regulations before planning your route, practice social distancing and keep it local. Running laps near to your home means you’ll never be far away if you get into difficulty, and you can leave sports product or water on your doorstep and use your home as an aid station during the race.
What happens to any additional purchases I made with my race entry?
If you have purchased any race merchandise or an iTab medal insert your purchase will be transferred to the re-scheduled event automatically.
If you do still need to get in touch, please contact us by email but be aware that it will take us a little longer than usual to respond. We will get back to you as soon as we can and appreciate your understanding and patience.