Below, you can also find answers to a number of Frequently Asked Questions relating to the available options and postponement.
The Run 4 Wales office remains closed because of the Coronavirus lockdown and a reduced staff team are working hard to respond to queries from home.
Please read the FAQs carefully before getting in touch as we have tried to set out responses to as many topics we can foresee arising as possible.
How do I secure my entry in the re-scheduled event on 18 April 2021?
You do not need to do anything; your entry has been automatically transferred. We will keep you updated as the event draws closer with all the important event day instructions and information.
Will entries in the Family Mile also be transferred?
Yes, and you don’t need to do anything. They have been automatically transferred.
How do I transfer my entry to another runner if I am unable to attend the re-scheduled event?
This will be conducted through our online entry system, ACTIVE. We will waive the usual £5.80 transfer fee. ACTIVE allows you to generate a transfer link that you can share with another runner without sharing any personal or payment information. The new runner will register for the race, paying full price for their entry. Once the registration is complete you will receive a refund.
Please note that for insurance and medical reasons, all transfers must be conducted officially through ACTIVE. Instructions on how to transfer can be found here.
Can I have a refund on my race entry instead?
Sadly, we are not in a position to offer refunds, however we are offering a number of reasonable alternative options to runners, which have been outlined to all participants.
We hope that these options will suit the vast majority of runners who will understand our position given current circumstances. Our terms and conditions clearly state that runners will not be entitled to a refund if an event is cancelled or postponed because of ‘a circumstance beyond the reasonable control of the organisers’ and it is with regret that we have to uphold this condition despite making efforts to protect our runners with an event disruption/cancellation insurance policy (which does not cover the impact of Coronavirus).
With the COVID-19 crisis ongoing Run 4 Wales and the wider events industry face a fight for survival following an extended period where no mass participation events can take place. Despite having not delivered an event since October 2019, Run 4 Wales continues to incur fixed operational costs and irrecoverable delivery event costs, as we continue to plan for events in an uncertain period.
Your support and understanding mean we can protect the future of Run 4 Wales, our wider events portfolio and the staff, local suppliers, contractors, and social causes we support.
N.B. Run 4 Wales is a not-for-profit social enterprise; with any financial surpluses used to support a number of grassroots athletics and community projects through the R4W Charitable Foundation.
Can I defer to a future edition instead?
In the same way that we are not in the position to offer refunds (our position on refunds is outlined in the previous question) we are also unable to defer runners to the next edition of the event. The 2020 event is still going ahead on a rescheduled date, and the costs of delivering it have still been incurred – on top of the day to day running costs of the organisation.
I want to take up the virtual race option, how does it work?
Details on transferring to the virtual race are outlined above. You will receive further information on how to take part once you have signed up, in your confirmation email.
Please note that by transferring to the virtual race, your entry in the rescheduled event will be cancelled and this cannot be undone. You must transfer into the virtual race by 1 July 2020. This deadline is in place to allow us to make the necessary arrangements.
You must run the entire marathon or 10K distance in one go, and upload supporting evidence of your participation to our online portal before the participation deadline (during October 2020 or April 2021). If new lockdown measures are enforced that make running the entire distance difficult or unreasonable, we will review this. Please ensure you practice social distancing and keep it local.
Running laps near to your home means you’ll never be far away if you get into difficulty, and you can leave sports product or water on your doorstep and use your home as an aid station during the race.
Will other Run 4 Wales events scheduled for later this year still go ahead?
The Cardiff University Cardiff Half Marathon, scheduled for 4 October 2020 has also been postponed and will now take place on Sunday 28 March 2021. If you were registered for this race, you should have received a separate communication.
The Brecon Carreg Cardiff Bay Run is currently scheduled for 15 November 2020, and we will update runners if anything changes. The smaller size and scale of this event and its position later in the year means it may be possible to deliver with additional hygiene and social distancing measures in place. We will keep runners updated on our plans.
What happens to any additional purchases I made with my race entry?
If you have booked a car parking space, iTab medal insert or any race merchandise these will be transferred to the re-scheduled event automatically.
If you do still need to get in touch, please contact us by email but be aware that it will take us a little longer than usual to respond. We will get back to you as soon as we can and thank you for understanding and patience in these difficult circumstances.